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GEMA

Privacy Policy

Last updated: August 28, 2026

1. Data Controller

Avender SpA, legally incorporated in Chile with Tax ID 77.XXX.XXX-X, with headquarters at [Address], Santiago, Chile, is responsible for the treatment of your personal data in accordance with Chilean Law No. 19.628 on Protection of Private Life and its amendments.

2. Data We Collect

We may collect the following types of personal data:

  • Identification data: name, Tax ID, ID number, date of birth.
  • Contact data: email address, phone number, postal address.
  • Professional data: company, position, industry.
  • Usage data: platform interaction information, access logs, preferences.
  • Technical data: IP address, browser type, operating system.

3. Purpose of Data Processing

Your personal data is processed for the following purposes:

  • Provision and management of contracted services.
  • Personalized attention and technical support.
  • Sending communications related to the service.
  • Compliance with legal and contractual obligations.
  • Service improvement and new feature development.
  • Security and fraud prevention.

4. Legal Basis

The processing of your personal data is based on one or more of the following legal bases, as established by Chilean Law No. 19.628:

  • Your express consent.
  • Execution of the service provision contract.
  • Compliance with legal obligations.
  • Legitimate interest of the data controller.

5. Your Rights (ARCO Rights)

In accordance with Chilean legislation, you have the following rights regarding your personal data:

  • Access: Know what data we have about you.
  • Rectification: Request correction of inaccurate data.
  • Cancellation: Request deletion of your data when no longer necessary.
  • Opposition: Object to the processing of your data for specific purposes.

To exercise these rights, you may contact us at privacidad@gema.cl

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which they were collected, including compliance with legal, accounting, or reporting obligations. The retention period will be determined according to the nature of the data and the purposes of processing.

7. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

  • Data encryption in transit and at rest.
  • Role-based access controls.
  • Continuous monitoring and security audits.
  • Automatic and secure backups.

8. International Data Transfers

In case your data needs to be transferred outside of Chile, we will ensure that appropriate measures are in place to protect your information, in accordance with applicable regulations.

9. Policy Changes

We may update this Privacy Policy periodically. Significant changes will be notified through our platform or by email. We recommend periodically reviewing this page to stay informed.

10. Contact

If you have questions about this policy or about how we treat your personal data, you can contact us at:

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